Return Policy

You can return an item(s) within 30 days of receipt of the item. If you would like to return an item(s), please email us at info@visionwoodwerxllc.com or call us at 260-693-8181 with your order number and reason for return WITHIN 30 days of receipt. Returned items must be unused, in the original packaging, and have received approval from the Vision Woodwerx that return meets correct guidelines. Any damage to the item(s) such as rips, tears, dents, etc. will be evaluated, and the cost to return the item to its original condition will be deducted from your refund amount. Vision Woodwerx does not refund shipping and handling fees.

Steps to Return an Item(s):

Contact Us – Email us at info@visionwoodwerxllc.com or give us a call at 260-693-8181 and provide us with your order number and reason for return.

Return Packaging – Pack your return item(s) with all original packaging in the manner in which it arrived. You can always add extra packaging to protect the return item(s) if needed. Return postage will be paid at owners expense. We cannot accept any returns that come back damaged due to a lack of poor packaging.

Ship – When you package your product for return shipping, make sure to put your order number on the return label or clearly marked on top of the package.

Refund – Once we have received your returned item(s), verified the item(s), and checked to make sure they are not damaged, we will begin to process your refund of 50% of purchase price including tax minus cost to return to original condition.

* If returned items are damaged in transit, we will contact you. We’ll then set your package aside for (30) days to give you time to file and process a claim with your shipper or carrier.

NON-RETURNABLE ITEMS:

• Clearance items (Clearance items are sold as is)

• Custom orders

• Items in less than new condition

• Items returned in non-original packaging or poor packaging

• Items returned due to unexpected or out of our control shipping delays (like weather issues or other issues that could cause shipping delays)

Cancellation Policy

You are responsible for the accuracy of your order and if you make a mistake on your order, please contact us IMMEDIATELY to notify us of any changes within 24 hours (1 business day) of placing the order. If we are not notified within 3 days of your order cancellation, we cannot cancel the order and will continue to build and ship it to you.

Order Cancellation Info:

• CONTACT US by phone at 260-693-8181 or by email at info@visionwoodwerxllc.com and have your order number ready

• For custom orders, if you contact us within 24 hours (1 business day) of placing your order, you will receive a full refund

• If you do not notify us within 3 business days of your order cancellation, there will be a cancellation charge. There will be a 25% cancellation fee. 

• If you notify us after 24 hours (1 business day), but within 3 business days, you may be charged an additional 10% cancellation fee IF manufacturing on the item(s) has begun.

PRIVACY POLICY

Vision Woodwerx Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.visionwoodwerxllc.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at blovell@proholdcorp.com or by mail using the details provided below:

120 S Main St, Churubusco, IN, 46723, United States

SHIPPING POLICY

All large furniture products will be shipped freight with lift gate option to provide you great service to the very end. If you do not require lift gate service, call us for special discount. Once the product(s) have shipped, plan on transit time taking 7-12 business days depending on location, season, and size of shipment, and other factors.